Privacy Policy

Effective Date: March 4, 2014

Last Modified: July 31, 2017

This Privacy Policy applies to all of the products, services, and websites (collectively, our “Services”) offered by (“Chaturbate,” “we,” “our”). By using our Services and/or registering with Chaturbate, you acknowledge and accept the provisions in this Privacy Policy and grant us permission to collect, store, and use the items of personal information described herein, so long as Chaturbate adheres to the standards set forth more clearly below.

We reserve the right to amend this Privacy Policy at any time and provide such amendments to you by posting a revised version on our website. If the revised version includes a substantial change, we will provide you with thirty (30) days’ notice prior to the effectiveness thereof by posting notice of the change in a prominent place on the Chaturbate website, such as presenting to you a click-through page immediately following your account login. Otherwise, in the case of insubstantial changes, the revised version will be effective at the time we post it. In any event, we will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Each version of this Privacy Policy will be identified at the top of the page by its Last Modified date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any questions about this Privacy Policy, please feel free to contact us through our website, by email at support@chaturbate.com, or by phone at 1-949-274-7960

Information Collected

In order to provide our full range of Services, we may collect the following types of information:

Information you provide. When you register for a username, we ask you for personal information (such as your email address, username, and an account password). In order to improve the quality of our Services and to provide you with a better user experience, we may combine the information you submit with information provided by third parties.

Financial Data. Some portions of the Chaturbate website are provided as paid services. Accordingly, our payment processor may collect billing information from you to facilitate your purchase of Services from us. Such information may include a credit card number, the associated card’s expiration date, and a billing address. WE DO NOT HAVE ACCESS TO YOUR FINANCIAL DATA, WHICH IS COLLECTED BY OUR PAYMENT PROCESSOR. Financial data that is collected by our payment processor will only be used as necessary to initiate and complete any orders placed by your account. Credit card purchases for the pay services offered on the Chaturbate site are processed via industry standard encryption through third-party processors, which processors only use your information the purpose of processing order placed by your account. Financial Data is considered private information and will not be shared with us, or with third parties, except with your authorization and as necessary to carry out orders placed by you with the understanding by you that such transaction(s) may be subject to the rules and policies of such third parties. Financial or other data provided by you to any companies or websites advertising on our website are not governed by this Privacy Policy. Any information provided by you to a third party, and any transaction with such a third party, is subject to that third party’s terms and conditions and privacy policy.

Demographic Information. Each time you access our Services, our servers may automatically record in their server logs information that your browser sends whenever you visit a website. These server logs may include information such as your Internet Protocol or “IP” address, the date and time of your request, browser type, browser language, and one or more cookies (see description below) that may uniquely identify your browser. Additionally, we may collect other available demographic information, such as zip code, search history, browsing history, and user history. Aggregate, non-individual membership demographic information may be shared with third parties with whom we have a direct or indirect relationship who may offer products or services we believe you may be interested in.

Links. We may present links that include codes that enable us to track whether these links have been followed. This information is used to improve the quality of our advertising and customized content, as well as the organization and layout of our website.

Cookies. Assuming your browser is configured to accept them, when you visit our websites, we will send one or more cookies to your computer or other device. A cookie is a small file containing a string of characters that uniquely identifies your browser. We may also set one or more cookies in your browser when you click on an ads or other links presented on our website. Cookies make it possible to store user preferences and record which portions of our website you and other users are using the most. We use cookies for the purposes of preventing fraud and improving the quality of our Service. Chaturbate uses what are known as "evercookies" which may appear on your system despite certain settings and software to block standard cookies. Therefore, the evercookie works to ensure that you do not inadvertently clear your cookies and lose your preferences and ability to use Chaturbate as you have selected and to ensure that we keep people who breach our rules off of Chaturbate for the well-being of the Chaturbate community.

User communications. We may retain communications that you send to Chaturbate by email or otherwise, in order to process your inquiries, respond to your requests, and improve our Services.

Affiliated Chaturbate Services on other sites. From time to time, we may offer some of our Services on or through other websites. In the event that we do offer such services, it is possible that personal information you provide to those sites may be sent to Chaturbate to facilitate delivery of those services. We will process such information under this Privacy Policy as if the information had been submitted directly from you to Chaturbate. Any affiliated site through which our Services are offered will likely have its own privacy policy, which may be very different from ours. It is very important for you to review the privacy policies for such affiliated sites before submitting personal information to them.

Other sites. This Privacy Policy only applies to Services offered by Chaturbate. We are not able to exercise control over sites that are linked to from within our various Services. These other sites may collect data, set their own cookies in your browser, or ask you to provide personal information.

Use of Personal Information

Chaturbate processes personal information only for the purposes described in this Privacy Policy. In addition to the reasons set forth above, such purposes also include:

Providing our Services (which includes displaying customized advertising and other content);

Auditing, research, and analysis (to maintain, protect, and improve our Services);

Technical diagnostics (to ensure our network is functioning as expected);

Protecting the rights or property of Chaturbate or our users, or third parties;

To comply with applicable law, to cooperate with law enforcement and the court system;

Creating new Services; and

Marketing and sales of advertising.

We process personal information on our servers, which are located in the United States of America and in other countries. As a result, there exists the possibility that we may process your personal information on a server that is not located in your home country. In some cases, we may process personal information at the request of third parties and according to their instructions, such as our advertising partners. We will treat all personal information processed at the request of a third party exactly as if we had collected the processed personal information ourselves.

Information Communicated via Video Chat

As the Chaturbate website features interactive video chat services, it is possible for you to communicate identifying information about yourself to other users who are viewing a live video stream from your computer. You should be aware that any such communication is made directly to those users viewing the live video stream, and not to Chaturbate. We are not responsible for the privacy of personal identifying information that you communicate via video chat to users who are viewing a live video stream from your computer. Accordingly, you should refrain from sharing personal information via live video stream to other users of Chaturbate services.

California Residents

If you are a California resident, you have the right to receive: a) information identifying any third-party company(ies) to whom we may have disclosed, within the past calendar year, personal information pertaining to you and your family for our direct marketing purposes; and b) a description of the categories of personal information disclosed. To obtain such information you must make a request in writing. Your request will not be processed if it does not include your name and email address, the URL for the website you visited, and a return address. We will not honor such requests more than once per calendar year. Please email your request to support@chaturbate.com.

Privacy Principle: Choice

Use of our Services requires registering for a username. When you sign up for our Services, we ask you to provide personal information, such as your email address. We will ask for your consent prior to using any provided personal information in any way that is different from the stated purpose for which that information was collected.

In the event that we develop a new use for personal information that is not described in this Privacy Policy, you will be given the opportunity to opt out of such use. We will not collect or use sensitive information, such as racial or ethnic origins, sexuality, politics, religion, or medical information, for any purpose not described herein.

Use of our Service may require you to configure your browser settings to allow cookies to be stored on your computer or other browsing device. You should be aware that the Services might not function properly without cookies enabled.

Privacy Principle: Onward Transfer

Chaturbate may from time to time share personal information with individuals or other companies. In the event that we share information with companies or individuals not a part of Chaturbate, we will only do so in the following circumstances:

This Privacy Policy may be superseded by an acquiring party’s policies in the event that Chaturbate becomes involved in a merger, acquisition, or any form of sale of some or all of its assets.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who viewed a certain page in our website, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Privacy Principle: Security

Appropriate security measures are taken to protect your personal information against unauthorized access to or unauthorized alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices. Physical security measures are also taken to prevent unauthorized access to systems where your personal information is stored.

Your personal information is revealed to our employees, contractors, and agents on a need-to-know basis in operating, developing, or improving our Services. As a condition of their employment or association with Chaturbate, these individuals are bound by confidentiality obligations. If they fail to maintain the confidentiality of your personal information, they may be subject to discipline, including termination and criminal prosecution.

Privacy Principle: Data Integrity

Chaturbate processes personal information only for the purposes described in this Privacy Policy. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process only that personal information which is needed to provide or improve our Services or as otherwise permitted hereunder. Although we depend on our users to keep their own personal information up to date, we also perform reasonable actions to ensure that the personal information we process is accurate, complete, and current.

Privacy Principle: Access

We make good-faith efforts to provide you with access to your personal information that we have collected. In the event that such information is inaccurate, we will endeavor to provide facilities that allow you to either correct this data or to delete it, provided we are not otherwise required to retain such data by law or for legitimate business purposes. Before processing requests to access, delete, or alter such data, we ask individual users to identify themselves and the information requested to be accessed, deleted, or corrected. We may refuse to process requests: (i) that require disproportionate technical effort; (ii) that are unreasonably repetitive or systematic; (iii) that would be extremely impractical (for instance, requests concerning information residing on backup tapes); (iv) that jeopardize the privacy of others; or (v) for which access is not otherwise required. Unless providing access and correction service would involve a disproportionate effort, we will perform it free of charge.

Privacy Principle: Enforcement

We regularly review our compliance with this Privacy Policy. If you feel there has been a specific instance where we have failed to comply with this Privacy Policy, please bring this matter to our attention by sending a detailed description of such noncompliance to us at email support@chaturbate.com.

It is our policy to contact the complaining user regarding his or her concerns when we receive formal written complaints at this address. In order to resolve any complaints regarding the transfer of personal data that cannot be resolved between Chaturbate and an individual, we will cooperate with the appropriate regulatory authorities, such as local data protection authorities.

Email Communications

By providing your email address in connection with the creation of an account with Chaturbate, you thereby demonstrate your consent to receive email communications from us. Email addresses, when provided, are only used for friend notifications, broadcast and payout reminders, and account verification. Your email address is never sold or shared. If you wish to "opt-out" of all future email communications relating to Chaturbate, you may do so by taking the following steps:

While logged in on the site, visit the "MY PROFILE" page using the link appearing the in upper right-hand area of the page.

From the "MY PROFILE" page, click on the "Settings & Privacy" tab.

Delete your email address from the "E-mail address" input box under the "Personal Data" heading

Click on the "Update Settings" button link near the bottom of the "MY PROFILE" page.

After opting out, please allow up to 10 days for your email to be fully removed from our mailing list.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site, by email at support@chaturbate.com, or by phone at 1-949-274-7960.

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